Our aim is to support and guide you in your mission to find an affordable, high quality property in a suitable area.

You can contact us directly for a 1:1 service which can be personalised to your specific needs.

Once you have found your desired property we will guide you through the process allowing you to make a knowledgeable and informed decision on whether you want to proceed with the rental process.

The following Q and A s are designed to simplify the procedures, manage your expectations and set out Waygood Homes obligations to their tenants.

 

    You can call into our office during opening hours , email or phone and we will do our best to arrange a mutually convenient viewing time. Please be aware that our current tenants require a minimum of 24 hours’ notice so ideally viewings need to be arranged a few days in advance.
    We will send you a draft contract to read through and would encourage you to ask questions before signing. When you are happy to proceed we would make an appointment for you to attend our office at 133 St Helens Road (next door to the Wig and Pen). We do understand that this is not always possible and can facilitate the signing of contracts via email should this be a preferable option for the tenants.
    We will ask you to fill in a tenant application form which provides us with basic information which is required to proceed with the rental process and meets with current GDPR legislation. We would also require sight of ID and Proof of Study. We will provide you with information relating to the Deposit Scheme and our Bank Details. All funds are to be paid via Internet Banking as we do not accept cash or card payments.
    You will also be asked to sign a Declaration of Understanding which is a guide that outlines the tenants responsibilities towards Fire Safety, Anti-Social behaviour and Recycling obligations. This is a mandatory document required by Swansea Council. Tenants will be issued with Guarantor Forms (where required) and will be instructed to return the completed forms within 1 month or on receipt of keys (whichever is sooner).
    Agency Fees have been banned in Wales since September 2019. A payment equivalent to one month rent will be required to secure the property. This will cover the summer rent (half rent for July and half rent for August) for those securing properties from 1st July or the first month rent for contracts commencing at other times.
    A deposit equivalent to one month rent would need to be paid by all tenants before any keys can be given out.
    Tenants who have paid summer rent will be allow storage of belongings during the summer period. This should be a reasonable amount (approximately 5 boxes maximum per tenant).All boxes should be sealed and clearly marked with your name and contact details to avoid any confusion.
    Tenants who have paid summer rent can have access to the property for the purposes of re-sits or employment with appropriate notice. If you want to move into the property full time you may be required to pay additional rent. Please contact us for a more detailed explanation which is dependant on when the propery is required.
    It is important that you give appropriate notice to ensure the move in process runs smoothly i.e. we need to ensure all the relevant cleaning and documentation is complete in readiness for your arrival. We will meet you at the property to conduct an inspection and complete an Inventory documenting the condition of the property with supporting photographs.
    We have an obligation to supply utility companies with information relating to new tenants. We will take up to date utility readings on arrival at the property and contact the necessary utility companies where appropriate i.e. to set up pre payment meters.
    Waygood Homes Building and Maintenance Services will address any maintenance issues and arrange for specialist workmen where required. You can email waygoodletting@gmail.com at any time to advise of a fault and we can arrange to get someone out ASAP. (Our aim is the same day where possible). If you can provide as with as much information and include photos should you believe these would be helpful.
    We have an emergency contact number 07811984311 for URGENT queries such as leaking pipes etc.
    If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999. If you're at home, and you can do it safely, turn off your gas supply. Move the handle a quarter turn until it's at 90 degrees from the pipe to shut off the gas supply.
    We understand that keys can be mislaid and you have the confidence of knowing that there is a 24 Hour Emergency Locksmith available. Lock-Out 24-7 Mobile:07791093934 This is a chargeable service (prices quoted at time of contact) Where possible Waygood Homes will try to allow access for you at reasonable times of the day and early evening. If you email waygoodletting@gmail.com we will endeavour to provide advice on the best way forward. Replacement keys can only be cut by Lock Out 24-7 at a cost of £25.00.
    We can arrange for an inspection a few days before your actual move out date to provide advice and guidance. We will inspect the property and update you of any concerns we have. You will be given the opportunity to return and/or arrange for any issues to be resolved. We will work together to find an agreeable solution so that we can return your deposit in a timely manner.
    Information relating to the Deposit Scheme is supplied by us on receipt of the deposit certificate. Full information can be found at https://secure.mydeposits.co.uk/downloads.aspx
    We will only require immediate entry if there is a risk to the tenants or the property such as a burst water leak. We would provide a minimum of 24 hours notice for essential safety checks such as annual boiler checks. We would require access for the purposes of viewing and would provide a minimum of 24 hours notice.
    We would request an inspection of the property should we receive any complaints or have any concerns about the condition of the property such as a build up of rubbish etc. We would agree on a mutually convenient time and date and would give sufficient notice and support to rectify the issues highlighted.

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Seen a property you’d like to find out more about? Just drop us a message, or call us.

Email us 01792 424633
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